The “Search COM Port” window will pop up. When the “Sign Setting” window opens click the “Search” button When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window Open your SignX media software… Go to “File” then select “Sign Setup” The software may still be searching for the connection in the original USB port that was used.Ī COM port issue occurs if you receive a “Failed to open COM” error message You should now be able to communicate with your signĪ COM Port issue usually occurs if you first plug in the dongle (small black wireless device) into a USB port on your computer then remove the dongle and place it into a different USB port.

Make sure that the sign name on the left hand side of the “Sign setup” window is highlighted in blue and then click “Go to Selected Sign” button You now are back to the Sign setup window Make sure that next to “Port” it shows the “COM #” you just found in the “Search Com Port” window You now are back to the Sign Setting window This lets you know you found the Com Port. Under “Controller Information” look for “CPower3200 Baud Rate 57600”. On the left side of this window you will see “COM” and a number (in the image it says “COM 3” but yours may be different).Ĭlick on that COM and then click on “Find Controller” button to the right. To find the “Port” make sure the sign is on and the set of dongles (the wireless devices) are plugged in a have a solid green light and then click on “Search” button to find the com port. “Communication” should be set to “RS232/RS485” “Sign Type” should read “16x80RG Color” – if it does not click on the down arrow and select the “16x80RG Color” Select the sign name (in the case above it says “Sign1” highlighted in blue)Ĭlick “Delete Sign” button to delete the incorrect sign name on the left hand side of the “Sign Setup” window

If your Sign Setup does not look like the image to the right then take these steps to reconfigure it: When the Sign Setup window appears it should have these configurations Open your SignX software and then click on “File” in the top menu and then “Sign Setup” There are the steps to set up the sign to communicate with SignX once again. In these cases the best course of action is to go through the Sign Setup process again. The SignX software may not have been setup properly initially or it may have gone back to default settings.

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